Last updated: 1 July 2026
These Terms & Conditions ("Terms") are a legal agreement between you and PitchSonic ("PitchSonic", "we", "us", "our") governing your access to and use of pitchsonic.ai and all related websites, apps, tools and services (together, the "Service"). By creating an account, purchasing a pass, plan or credits, submitting music, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
Playlist placements, streams, saves, followers, engagement, chart positions, ad performance and any other performance metrics are never guaranteed. PitchSonic provides tools, promotion and outreach that give your music the opportunity to be heard by curators, labels, radio, influencers, advertising platforms and audiences — but the decision to add, play, feature, sign, review or share your music rests entirely with independent third parties. We do not control, promise or guarantee any specific outcome. Curators and other recipients choose your music on merit; results vary by track, genre, timing, budget and market, and past results are not indicative of future outcomes. You are paying for the service and effort described — not for a guaranteed result.
You must be at least 18 (or the age of majority where you live) to use the Service. You agree to provide accurate information, keep your login credentials secure, and are responsible for all activity under your account. You must own or control all rights needed for any music, artwork, lyrics and content you upload, promote or publish through the Service, and you must have permission to use any third-party names or brands you reference.
PitchSonic helps independent artists promote their music through, among other things: Playlist Passes and playlist pitching to curators; outreach to record labels, radio stations, playlist & social influencers and sync licensing companies; social advertising campaigns (including Meta, Instagram and TikTok); AI-assisted tools; and shareable pages such as pitch pages and artist blog posts. Features, tiers, inclusions and pricing may change over time.
Playlist Passes are flat-price, time-boxed campaigns that list your track to our curator network for the stated window. Subscriptions, plans and credit packs are billed as described at checkout. By purchasing, you authorise us and our payment processors to charge your chosen payment method for the amounts you agree to, including applicable taxes. You are responsible for keeping payment details current.
Subscription plans (including outreach plans) renew automatically at the end of each billing period at the then-current price until cancelled. You may cancel at any time from your account or by contacting us; cancellation stops future renewals and takes effect at the end of the current period. Unless required by law, amounts already paid are not refunded for partial periods.
Where a specific refund or auto-refund policy is stated for a product (for example, unreviewed submissions being refunded after a deadline under certain campaign types), that policy applies. Otherwise, and except where required by law, fees are non-refundable. Refunds are never available on the basis that a placement, stream count, review, reply or other metric was not achieved, because these outcomes are never guaranteed. Initiating a chargeback for services rendered may result in suspension of your account.
Curators, labels, radio stations, influencers, sync companies and advertising and streaming platforms are independent third parties. Their feedback, decisions, timelines and pricing are their own, and honest feedback may be positive or negative. We are not responsible for third-party conduct, decisions or content, nor for changes, outages or policy changes on third-party platforms (including Spotify, Meta, Instagram, TikTok and others) that may affect the Service. Curators are paid for genuine reviews of tracks they receive; artists must not offer incentives for specific outcomes.
You agree not to: upload unlawful, infringing, hateful or misleading content; impersonate others; use bots, fake accounts, stream farms or any artificial means to inflate metrics; scrape or resell the Service or our data; interfere with the Service's operation; or use the Service to send spam or violate any third party's terms. We may remove content and suspend or terminate accounts that breach these Terms.
You retain ownership of your music and content. You grant PitchSonic a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, transmit and share your content solely as needed to operate and provide the Service — for example, to present your track to curators, generate previews, or display pages you publish (such as pitch pages and blog posts). You can remove content or disable published pages at any time, subject to caching and reasonable operational delay.
The PitchSonic name, logo, software, designs and platform are owned by us and protected by intellectual property laws. Nothing in these Terms transfers our intellectual property to you. If you believe content on the Service infringes your rights, contact us at help@pitchsonic.ai and we will investigate and act appropriately, including removing infringing material.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law. Without limiting the "No Guarantee of Results" section above, we do not warrant that the Service will be uninterrupted, error-free, or that any promotion will lead to any particular commercial result.
To the fullest extent permitted by law, PitchSonic will not be liable for any indirect, incidental, special or consequential losses, or for lost profits, lost streams, lost revenue, lost data or lost opportunities. Our total aggregate liability for any claim relating to the Service is limited to the amount you paid us for the relevant product in the three (3) months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.
You agree to indemnify and hold PitchSonic harmless from claims, damages and costs (including reasonable legal fees) arising from your content, your use of the Service, or your breach of these Terms or of any third-party rights.
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, misuse the Service, or where necessary to protect the Service or other users. On termination, your right to use the Service ends; sections that by their nature should survive (including payment obligations, disclaimers, limitation of liability and indemnity) will continue to apply.
We may update these Terms from time to time. Material changes will be reflected by the "Last updated" date above and, where appropriate, notified to you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, without affecting any mandatory consumer rights you may have in your country of residence.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. These Terms, together with our Privacy Policy and any product-specific terms shown at purchase, form the entire agreement between you and PitchSonic regarding the Service.
Questions about these Terms? Contact us at help@pitchsonic.ai.